Frequently Asked Questions
Pyrax is a trusted name in the dental industry, offering high-quality dental materials, consumables, and equipment. Our website is operated by Pyrax to ensure seamless product access for dental professionals.
Yes. All Pyrax products undergo strict quality checks and comply with relevant industry standards to ensure safety, performance, and reliability in dental practice.
Pyrax products are intended for licensed dentists, dental students, clinics, laboratories, and distributors. Some items may require professional knowledge for proper use.
Yes. Pyrax provides special pricing for bulk orders and distributors. You can contact our support team for bulk inquiries.
Each product page includes detailed descriptions, indications, and usage instructions. If you need guidance, our product support team will be happy to assist you.
Absolutely. Every product is supplied with an IFU either printed inside the box or available digitally upon request.
Most Pyrax materials are compatible with standard dental equipment and systems. If compatibility is crucial, please refer to the product IFU or contact support.
Yes, international shipping is available. Shipping charges, customs duties, and delivery timelines vary by country.
Once your order is shipped, you will receive an email or SMS containing your tracking number and courier details.
If your package arrives visibly damaged, you may refuse delivery. For any issues after opening, contact us immediately and keep the original packaging for claim purposes.
Returns are possible under our Returns Policy, depending on the condition of the product and the reason for return. Opened, used, or tampered products may not be eligible.
You can reach our support team via email or phone (update with your contact details as needed). We are happy to assist with orders, product information, and technical guidance.
Yes, Pyrax issues GST-compliant invoices with every order for professional and accounting requirements.
Yes. Many dental colleges and institutions use Pyrax materials for training, pre-clinical work, and demonstrations.
For select products, we can arrange demonstrations, online training, or detailed usage guidance on request.
