Shipping Policy
Shipping Information
Order Processing: Your order will be promptly processed within 4 business days,
excluding weekends and holidays. In the event of any unforeseen circumstances
causing delays, we will inform you promptly.
Shipping Rates and Options
Shipping costs are calculated at checkout. Choose from a variety of
shipping options, ranging from standard to express.
Tracking Your Order
Keep an eye on your inbox! Once your order is dispatched, you’ll
receive an email with shipment details and a tracking number.
Customs and Fees
For international orders, please note that any customs charges are the responsibility
of the customer. Handling Damaged Items: If you notice visible damage to the package,
you may refuse to accept it, and it will be automatically returned. In case of a damaged
item, contact our support team and retain the packaging for claim purposes.
International Shipping
Details regarding international shipping, including availability, will be communicated
to you directly. Returns Policy: If you’re contemplating a return, refer to our Returns
Policy for guidance. Potential Delays: Unexpected events like natural disasters or
customs processes may cause delays. Your understanding is greatly appreciated.
Address Accuracy
To prevent complications, ensure your shipping address is accurate.
Customer Support
Questions? Reach out to our support team via email at info@pyraxdental.com
or by phone at +91 9756203388
Policy Updates
Our shipping policy may be updated periodically, and any
changes will be communicated here
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email with your order details.
Please review the information and contact us immediately
if any changes are needed.
Shipping Partners
We ship through trusted and reputable courier partners to
ensure safe and timely delivery of your order.
Delivery Timeframes
Estimated delivery timeframes will be shown at checkout. Delivery duration may vary based on location, courier service, and product availability.- Dispatch Notifications
- You will receive real-time notifications about
- Order confirmation
- Dispatch updates
- Delivery status
Non-Delivery or Missed Delivery
If the courier attempts delivery and you are unavailable, they may
try again or contact you. You can also reach out to us if your
order is marked as “undelivered”.
Incorrect or Incomplete Address Handling
If an order is returned to us due to an incorrect or incomplete
address, the customer will be responsible for reshipping charges.
Shipping of Hazardous/Regulated Items
Certain dental materials may require special handling as per shipping regulations.
For such products, additional time or documentation may be required.
Temperature-Sensitive Products
Some dental products require controlled temperature during transit.
Such items will be packed with appropriate
insulation to maintain product integrity.
Order Splitting
In case some items are out of stock or require different handling, your order
may be shipped in multiple packages. You will be informed if this occurs.
Out-of-Stock Items
If any item in your order is unavailable, our team will contact you to suggest
alternatives, arrange back-order fulfillment, or process a refund for that item.
Remote Area Delivery
Additional time or charges may apply for deliveries to remote or difficult-to-access
locations. You will be informed if applicable..
Change of Shipping Address
Once an order is placed, changing the shipping address is possible only before
dispatch. Contact our support team immediately if you need modifications.